Crisis Support

If you need urgent help

At Counsellor Hub, we help people connect with qualified counselling professionals. However, our platform is not a crisis service and we are not able to provide emergency or immediate mental health support. If you are in crisis, or you are worried about your safety or someone else’s, please use the urgent support services below.

If you or someone else is in immediate danger

If there is an immediate risk to life, call 999 straight away or go to your nearest A&E department. The NHS advises seeking immediate expert help for mental health emergencies, and emergency services are the right place for urgent, life-threatening situations.

Urgent support if you need to talk now

If you need support urgently but are not in immediate danger, you may find the following services helpful:

Samaritans
Available 24 hours a day for anyone who is struggling to cope or needs someone to listen.
Call 116 123
Website: samaritans.org

Shout
A free, confidential 24/7 text support service for anyone who is struggling to cope.
Text SHOUT to 85258
Website: giveusashout.org

NHS urgent mental health support
If you need urgent mental health help, the NHS advises getting immediate expert advice and assessment. In many areas, you can contact NHS 111 and select the mental health option for urgent support.
Website: nhs.uk

Mind
Mind offers mental health information and support, including a support line and information service.
Support line: 0300 102 1234
Infoline: 0300 123 3393
Website: mind.org.uk

CALM
CALM provides support for anyone struggling and offers a suicide prevention helpline.
Call 0800 58 58 58
Open 5pm to midnight every day
Website: thecalmzone.net

Support for children and young people

Childline
Free, confidential support for children and young people.
Call 0800 1111
Website: childline.org.uk

YoungMinds
Young people can access urgent text support through the YoungMinds crisis messaging guidance.
Text SHOUT to 85258
Website: youngminds.org.uk

Support for specific communities

Switchboard
A national LGBTQIA+ support line offering a safe space to talk about sexuality, gender identity, relationships, and emotional wellbeing.
Website: switchboard.lgbt

Combat Stress
Mental health support for veterans, serving personnel, and their families.
Call 0800 138 1619
Website: combatstress.org.uk

Local support

You may also be able to get urgent support through your local NHS mental health crisis team. The NHS provides information on mental health services and urgent help, including how to find support in your area.

A note about our service

Counsellor Hub is a platform designed to help people find counselling support, but we do not provide crisis intervention, emergency response, or immediate mental health care. If you are in crisis, please use one of the services listed above as soon as possible.

Disclaimer

The information on this page is provided for general guidance only and should not be treated as medical or emergency advice. Support services, opening times, and contact details can change, so we recommend checking the relevant organisation’s website directly before publishing and from time to time afterwards. Counsellor Hub is not responsible for the services provided by external organisations and listing them here does not mean we are formally partnered with them.