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Counsellor Hub

Privacy Policy

Effective Date: 26th April 2026
Last Updated: 26th April 2026

 

This Privacy Policy explains how Counsellor Hub (“we”, “us”, or “our”) collects, uses, stores, and protects personal information when you visit our website, submit an enquiry, create an account, or otherwise interact with our platform.

We are committed to handling personal data responsibly and in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.

 

1. Who we are

Counsellor Hub is an online platform designed to help individuals find and connect with counselling professionals and related support services.

If you have any questions about this Privacy Policy or about how we use personal data, please contact us:

Counsellor Hub
Email: info@counsellorhub.co.uk
Website: www.counsellorhub.co.uk

 

2. The personal information we may collect

Depending on how you use our website, we may collect and process the following types of personal information:

Information you provide directly
This may include:

  • your name;
  • email address;
  • telephone number;
  • location or area;
  • information submitted through contact or enquiry forms;
  • account registration details;
  • profile information, if you register as a counsellor or service provider;
  • messages or communications you send through the website; and
  • any other information you choose to provide to us.

Information collected automatically
When you use our website, we may automatically collect certain technical and usage information, such as:

  • IP address;
  • browser type and version;
  • device information;
  • pages visited;
  • date and time of visits;
  • referral source;
  • cookies and similar tracking technologies; and
  • general website usage data.

Sensitive or special category information
Because this website relates to counselling and wellbeing, users may choose to share information about mental health, emotional wellbeing, or other sensitive matters when submitting an enquiry or completing forms.

We ask users not to send more sensitive information than is necessary, especially through general contact forms.

 

3. How we use personal information

We may use personal information to:

  • provide and operate the website;
  • respond to enquiries and messages;
  • connect users with counsellors or service providers;
  • manage user or counsellor accounts;
  • display counsellor profiles and listings;
  • improve website functionality, performance, and user experience;
  • monitor security and prevent misuse of the platform;
  • comply with legal or regulatory obligations; and
  • send service-related communications.

Where you have given permission, we may also use personal information for marketing communications or newsletters.

 

4. Our lawful bases for processing

Depending on the circumstances, we may rely on the following lawful bases:

Contract
Where processing is necessary to provide services you have requested, create or manage your account, or take steps before entering into a service relationship.

Legitimate interests
Where it is necessary for our legitimate interests, such as running and improving the platform, keeping the website secure, responding to enquiries, and managing the operation of our services, provided those interests are not overridden by your rights and freedoms.

Consent
Where we ask for your permission, such as for non-essential cookies or certain marketing communications. Where consent is our lawful basis, you have the right to withdraw it at any time.

Legal obligation
Where processing is necessary to comply with a legal obligation.

Special category data
If we process sensitive personal information, we will identify both a lawful basis under Article 6 and an appropriate additional condition under Article 9 UK GDPR.

5. How and when we provide privacy information

We aim to make this Privacy Policy available wherever relevant personal data is collected, including through forms, account registration, and enquiry tools.

 

6. Sharing personal information

We may share personal information where necessary with:

  • counsellors or service providers, where a user submits an enquiry intended for them;
  • website hosting providers and technical service providers;
  • analytics providers;
  • email or communication platforms;
  • payment, booking, or account service providers, if used;
  • legal, regulatory, or professional advisers; and
  • law enforcement, regulators, courts, or other authorities where required by law.

We do not sell personal information to third parties.

 

7. International transfers

Some of our service providers may store or process personal information outside the UK. Where this happens, we will take appropriate steps to ensure that personal data is protected in accordance with applicable data protection law.

 

8. Data retention

We will only keep personal information for as long as necessary for the purposes for which it was collected, including to meet legal, regulatory, tax, accounting, or reporting requirements.

In practice, we may retain data based on factors such as:

  • the nature of the enquiry or account;
  • whether there is an ongoing user or counsellor relationship;
  • legal or regulatory obligations;
  • dispute resolution needs; and
  • security and record-keeping requirements.

 

9. Your data protection rights

Under UK data protection law, individuals may have the right to:

  • access their personal information;
  • request correction of inaccurate information;
  • request deletion of their information in certain circumstances;
  • request restriction of processing in certain circumstances;
  • object to processing in certain circumstances;
  • request transfer of their information where applicable; and
  • withdraw consent where consent is the lawful basis.

To exercise your rights, please contact us using the details provided above.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your personal data has been handled.

 

10. Children’s privacy

If this website may be accessed by children or young people, we aim to present privacy information in a clear and accessible way.

If Counsellor Hub is intended primarily for adults, you may wish to add:

This website is intended for users aged 18 and over unless otherwise stated.

 

11. Cookies and similar technologies

We may use cookies and similar technologies to operate the website, remember preferences, analyse traffic, and improve services.

For more information, please see our Cookie Policy.

 

12. Security

We take appropriate technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.

 

13. Third-party websites

Our website may contain links to third-party websites, counsellor websites, or other external resources. We are not responsible for the privacy practices or content of those third-party sites. We encourage users to read their privacy policies before providing personal information.

 

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services, or the way we handle personal information. Any changes will be posted on this page and the “Last Updated” date will be updated.

 

15. Contact us

If you have any questions about this Privacy Policy or about how your personal data is handled, please contact us:

Counsellor Hub
Email: info@counsellorhub.co.uk
Website: https://counsellorhub.co.uk/