Counsellor Hub

Cookie Policy

Effective Date: 22/03/2026

Last Updated: 22/03/2026

This Cookie Policy explains how Counsellor Hub (“we”, “us”, or “our”) uses cookies and similar technologies on our website.

By continuing to use our website, you may allow us to place certain cookies on your device where these are necessary for the site to function. For non-essential cookies, we will ask for your consent through our cookie banner or cookie settings tool, in line with UK guidance.

 

1. What are cookies?

Cookies are small text files that are placed on your computer, phone, or other device when you visit a website. They help websites work properly, improve user experience, remember preferences, and provide information about how the site is being used. The same rules also apply to similar technologies that store or access information on a user’s device.

 

2. How we use cookies

We may use cookies and similar technologies for the following purposes:

 

Strictly Necessary Cookies

These cookies are essential for the operation of our website. They enable core functionality such as page navigation, security, form submissions, and access to secure areas of the website. These cookies do not usually require consent where they are genuinely necessary for the service requested by the user.

Functional Cookies

These cookies help us remember choices you make, such as form preferences, saved settings, or region selections, so we can provide a more personalised experience.

Analytics Cookies

These cookies help us understand how visitors use our website, such as which pages are visited most often and how users move through the site. This helps us improve performance, content, and usability.

Performance Cookies

These cookies help us monitor how well the website is working and identify technical issues.

Marketing and Advertising Cookies

These cookies may be used to deliver relevant adverts, track marketing campaign performance, or measure engagement with advertising content. These cookies will only be used where you have provided consent. ICO guidance says organisations must clearly explain what cookies do and usually obtain consent before storing them on a device.

 

3. Cookies we may use

Depending on how the website is configured, the cookies used on this site may include cookies set by:

  • WordPress
  • Elementor
  • JetEngine / Crocoblock tools
  • Google Analytics
  • Google Tag Manager
  • Meta Pixel
  • Embedded video providers
  • Payment or booking tools
  • Security and anti-spam tools

The exact cookies used may change from time to time as we update the site, add new functionality, or remove tools and plugins.

 

4. Third-party cookies

Some cookies may be set by third-party services that appear on our website or are used behind the scenes. These may include analytics providers, video platforms, booking systems, payment services, live chat tools, or social media services.

We do not control third-party cookies directly. You should review the privacy and cookie information of those third parties for more detail on how they use your information.

 

5. Consent to cookies

When you first visit our website, you will be given the option to accept, reject, or manage non-essential cookies through our cookie banner or settings tool.

Strictly necessary cookies may be placed without consent where required for the website to function properly. All other cookies should only be used once you have actively given your consent. ICO guidance states that consent must be clear and affirmative for non-essential cookies.

 

6. How to manage your cookies

You can manage or withdraw your cookie preferences at any time by:

  • using our cookie settings tool on the website;
  • adjusting your browser settings to block or delete cookies; or
  • clearing stored cookies from your device.

Please note that disabling certain cookies may affect how the website functions and may prevent some features from working correctly.

 

7. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to our website, the technologies we use, or legal and regulatory requirements. The ICO notes that cookie and data protection guidance is under review in places following the Data (Use and Access) Act 2025, with further updates expected, so this policy should be reviewed periodically.

Any changes will be posted on this page and the “Last Updated” date will be amended.

 

8. Contact us

If you have any questions about this Cookie Policy or how we use cookies, please contact us:

Counsellor Hub
Email: info@counsellorhub.co.uk
Website: https://counsellorhub.co.uk/